How can we help?

Unlock the phone first. Phones only read NFC while the screen is on and unlocked.

iPhone: hold the band near the top edge of the phone, by the camera. Android: check that NFC is turned on in Settings, then hold the band near the middle of the back.

Hold still for a second or two. Thick, metal or magnetic cases can block the signal, so try without the case.

If tapping still doesn't work, scan the QR code with the camera or open the profile link. All three open the same profile.

iPhone: the NFC reader is usually near the top edge, close to the camera. Touch your Band, Card or Duo there.

Android: the spot depends on the model. It's often on the back, toward the upper part or the center. On many Android phones you also need to turn NFC on in Settings.

Make sure the screen is on, and unlock the phone if needed. Hold your Band, Card or Duo close for 1–2 seconds, then move it slowly around the area until the profile opens.

Every phone is a little different, so the exact spot can vary. If tapping doesn't work, scan your product's unique QR code instead. It opens the same profile. (The Office Directory works by QR code only, with no tapping.)

Open the phone's normal camera app and point it at the code from about 15–30 cm (6–12 inches) away, in good light.

Wipe the code if it's dirty or scratched, and avoid glare from shiny surfaces.

If a banner appears, tap it to open the link. Some older phones need a QR app or Google Lens.

No. A tap or scan opens your profile in their phone's web browser. They can save your contact or, if you offer it, use Connect Back to share theirs.

Yes. Your Band, Card and QR keep opening the same profile address. When the profile is updated, nothing needs to be replaced or reprinted.

Not yet. The Second Edition is in production and availability hasn't been announced. You can join the waitlist. It's free, needs no payment, and isn't an order or reservation.

Join the waitlist

The Office Directory uses QR codes only. One QR code at your front desk opens a page listing your team members. Visitors pick the person or resource they need.

Team members don't need a Band, Card or profile of their own. Listings can change without replacing the printed QR display.

The Directory doesn't collect medical or health information. For medical offices, Connect Back (the form visitors use to share their details) is turned off. Visitors shouldn't type health information into any SmartConnect page.

1. Go to the sign-in page and choose "First time? Create an owner account". Use the email you want to sign in with.

2. Open the confirmation email and tap the link to verify your address.

3. Myles & Andrew links your Band, Card, Duo or profile to your verified account. This is done by hand. Verifying your email alone does not unlock anything.

4. Sign in to open your Private Hub and owner tools.

Create your free owner account

Check spam, promotions and trash, and search for "Myles & Andrew".

Make sure you typed the email correctly. If you've asked for several emails in a row, wait about an hour before trying again.

Still nothing? Use the form below and we'll look into it. Never send us your password.

That means your verified account hasn't been linked to your product yet. Linking is done by hand. Contact us with the email you signed up with and which product you own, and we'll confirm ownership before linking it.

On the sign-in page, choose "Forgot password?" and enter your email. We'll send you a reset link. Myles & Andrew staff can never see your password and will never ask for it.

No. Tapping or scanning only opens your public profile. The Private Hub, analytics, appointment notebook and travel wallet open only after you sign in to a linked owner account.

Personal reminders you can send to your phone's calendar, a temporary travel wallet for boarding-pass copies, and a link to your private appointment notebook. Linked owners can also see their own analytics.

We will never ask for your password, sign-in or verification codes, PINs, payment card details or boarding passes. Please don't include any of these in support messages.

Profile visits, contact saves, Connect Backs and button taps, over 7, 30 or 90 days.

Analytics measure engagement only. They don't prove sales, bookings, votes or revenue. We don't store visitor names, IP addresses or device fingerprints.

Analytics can only show how someone arrived (NFC, QR or link) when the address they opened carries that label. People who type your address, open it from a saved contact or share it onward may show as Direct.

Some browsers and privacy settings also limit what can be recorded, so counts are a guide, not an exact tally.

It's a private notebook for your own appointments. You add, edit and delete entries yourself, and visitors can't see or book them. You can export any entry to your calendar.

Not at the moment. SmartConnect doesn't send push, text or email reminders. You can add a reminder to Google Calendar or your phone's calendar, and that calendar app sends the alert.

No. It holds a private copy of a boarding pass you upload (image or PDF, up to 5 MB). It isn't issued by any airline and may not be accepted at the gate. Always use your airline's app or official pass first.

Each pass is locked 24 hours after departure, and you can delete it any time. The file is removed from storage the next time you open your Hub after it expires, or right away when you delete it.

Passes open through short-lived private links and never appear on your public profile.

Anyone who finds it can only see your public profile, never your Private Hub, notebook, analytics or travel wallet.

Contact us with your profile address. We'll talk through your options, such as changing what your public profile shows. Your profile itself isn't affected.

Band, Card and Duo aren't on sale on this site right now, so we don't have refund, warranty or shipping terms to share here. Any terms will be shown before purchase if sales open. For anything about a product you already have, contact us.

No. Owner tools are free during our introductory period. No payment is collected and nothing is billed automatically.

SmartConnect Plus is a planned subscription, expected to be $9.99/month, covering advanced private analytics and the Private Hub. It's coming later and isn't available yet.

Your public profile and contact sharing stay free without a subscription. You'll never be charged without clear notice and your explicit agreement first.